Hand Poured Natural Artisan Candles
Frequently asked questions
Find answers to common questions about our candles and services
Our candles are made from 100% natural soy wax, premium fragrance oils that are paraben and phthalate free, and cotton wicks. We use eco-friendly materials that are safe for you and the environment.
Our candles have an approximate burn time of 40-50 hours depending on the size. For best results, trim the wick to 1/4 inch before each use and burn for 2-3 hours at a time.
Yes, our candles are made with pet-safe ingredients. However, we recommend keeping candles out of reach of pets and never leaving them unattended while burning.
Choosing the perfect scent is personal! Our scent profiles can be found in our catalogue, where each candle is described with detailed fragrance notes and characteristics. Browse through our collection to discover scents that match your preferences, whether you're looking for floral, fruity, woody, or fresh aromas.
We process orders within 1-2 business days. Delivery typically takes 7-14 business days within Malaysia. You will receive a tracking number once your order ships.
Currently, we only ship within Malaysia. We are working on expanding our shipping options to international destinations in the near future.
We do not accept returns once delivery has been made.
Yes! We offer complimentary gift wrapping for all orders. Simply select the gift wrapping option at checkout and add a personalised message.